Refund Policy & 14-Day Workshop Satisfaction Guarantee

At AtelierPro™ (operated via laxsaj.store), we are committed to providing world-class software for luxury tailors, bespoke craft ateliers, and haute couture houses. We stand firmly behind the precision and reliability of our ecosystem with a clear and straightforward refund policy.

1. Our 14-Day Risk-Free Bespoke Atelier Guarantee

Full Unconditional Refund if AtelierPro Does Not Improve Your Workshop Efficiency

If you subscribe to any of our cloud tiers and determine that the platform does not suit your workshop's workflow, you may request a full refund within 14 calendar days of your initial purchase. No complicated questions or bureaucratic friction.

Applicable to Both Monthly and Annual Subscriptions ($29, $69, $149 Tiers)

Our satisfaction guarantee extends unconditionally across Single Shop ($29/mo), Master Workshop ($69/mo), and Multi-Branch ($149/mo) plans, whether billed on a monthly or annual cycle.

2. Subscription Cancellations & Account Management

1-Click Online Cancellation With Zero Phone Calls or Bureaucracy

You may cancel your monthly or annual subscription at any time with a single click inside your tenant admin panel (Plan Management > Switch/Cancel Plan).

Continued Full Platform Access Through the Remainder of the Billing Period

Upon cancellation, your subscription remains active and fully accessible until the conclusion of your current paid billing period with zero surprise recurring charges. You retain the ability to export your complete database (clients, measurements, order tickets) prior to account and database closure.

3. How to Request a Refund or Billing Review

Direct Email Request to billing@laxsaj.store or concierge@laxsaj.store

Simply send an email to billing@laxsaj.store, concierge@laxsaj.store, or sajid@laxsaj.store containing your registered atelier name and invoice number.

Standard 48-Hour Business Day Processing Guarantee

Our billing department, in coordination with our authorized Merchant of Record, Paddle.com, will review and process your refund within 48 business hours back to your original payment method in accordance with global banking timelines.

4. Enterprise Custom Setup Exceptions

For custom white-label mobile app publication services on Apple App Store & Google Play Console where third-party developer fees and custom binary builds have been completed, recurring platform subscription fees remain subject to the guarantee, while dedicated third-party app submission fees are non-refundable.

5. Questions & Billing Assistance

If you have any questions regarding your billing or invoice statements, please contact our support team at concierge@laxsaj.store or sajid@laxsaj.store | Headquarters: Karachi, 75400, Pakistan | Telephone: +92 309 2472839 (Mon–Sat, 09:00–19:00 PKT / GMT+5).